The short version: membership is the only thing we bill, you can cancel it at any time, and a wrong charge gets refunded in full. The detail is below.
What Nexstopp charges for
The only thing Nexstopp ever bills is the optional Plus membership. Fuel cost-sharing for rides happens directly between riders. That money never passes through Nexstopp, so we cannot charge, refund, or arbitrate it.
Cancelling your membership
You can cancel from inside the app at any time, and no reason is needed. Cancelling stops the next renewal. Your membership benefits continue until the end of the period you already paid for, and nothing renews after that. Every safety feature stays with you either way, because safety was never part of the paid plan.
Refunds
If you were charged in error, or you cancelled and were still billed, write to us within 7 days of the charge and we will refund it in full. Refunds go back to the original payment method, usually within 5 to 7 working days depending on your bank.
Partly used membership months are not refunded pro-rata, which is also why the membership is monthly and cheap rather than annual and locked in.
How to reach us
Email hello@nexstopp.com with the phone number on your account and the date of the charge. A person reads every one of these.
Questions about this page? Email us at hello@nexstopp.com.